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You Are Here is the UK premiere of an intimate, hilarious and heart-breaking tour-de-force musical that will leave you cheering for the resilience of the human spirit.
July 20, 1969. On the night of the moon landing, Chicago housewife Diana (Wendi Peters) walks out of her comfortable suburban life for no real reason. She sees the astronauts taking that great step and is struck by the realisation that some people lead exciting lives. Suddenly alone in a fast-changing world, she finds a series of unexpected encounters can turn one small step into a giant, life-changing leap.
This is an in-person performance running for four weeks, and we will also be livestreaming both performances on May 22. Click the “Livestream” tab to book a virtual ticket.
Southwark Playhouse are selling tickets for live, in-person socially distanced performances of You Are Here in the hope that live performances will be able to go ahead at this point. If government guidance does not allow for live performances to go ahead with social distancing then performances of You Are Here will be live-streamed and ticket holders will be contacted with details on how to watch the alternative production online or obtain a refund.
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Creative Team
Director
Matthew RankcomMusical Director
Laura BangayMovement Director
Amie HibbertSet & Costume Designer
Libby ToddLighting Designer
Jai MorjariaSound Designer
Charles ParryDesign Assistant
Ana Webb-SanchezStage Manager
Orla Reeve DalyAssociate Director
Samantha DyeAssociate Producer & Casting
Laura LoutitCast
Wendi Peters
Further Casting TBA.
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Covid FAQs
What extra measures do you have in place?We have reconfigured The Large to allow for social distancing within social bubbles. There are two rows spaced just over 2m apart, and we are using Perspex/see-through screens between each booking. The space is operating at just under 50% of its capacity. So there will be screens either side of your party but not between you and the stage area. The performers, band, stage crew and all Southwark Playhouse staff will also follow strict social distancing and cleanliness protocols.
We are also operating a one-way entry system through the building with hand sanitiser placed at regular intervals in the front of house area.
We will not be using paper tickets, instead just requiring audience members to show us their confirmation email (one per booking) either on their phone or via a print-out if that’s easier.
We will also be operating a cashless bar and box office, and only admitting online bookings. There will be no latecomers.
Will I be sitting in the seats that I’ve chosen on the plan?Yes. You will be sitting in the exact same seats that you chose on the seating plan when you booked so if you choose a single aisle seat, you will be on an aisle (with a Perspex/see-through screen to separate you from any other parties). If you booked a party of 4 in the middle of the second row, you will be in the middle of the second row with 4 seats together, with a Perspex/see-through screen either side of your party. If there are any issues or reasons for us to change your seat(s) we will get in touch with you prior to your booking to discuss this but please be assured that it’s highly unlikely we will have to do this.
What happens on the day?We will be operating a socially distanced queue to enter the theatre and seating each party individually, so please wait for your whole party to arrive and then join the queue, leaving at least 2m between your party and the party in front. We are operating a new entrance at the side of the building, and when you arrive you will see members of the Southwark Playhouse team outside the venue ready to greet you.
We will be opening the house and beginning audience entry half an hour before the show.
There will be many hand sanitizing points throughout the building for you to use.
When you reach the front of the queue you will be asked for your full name and transaction reference, which is a six-digit number noted in your confirmation email. If you don’t have a smartphone to display this info on, please make a note of it elsewhere. There are no paper tickets or e-tickets for this show – instead we will be checking you in off a list of bookings.
On your way into the theatre you’ll be able to order a drink (card payments only.) This will be delivered to you at your seat.
At the end of the show, you will be led out by a member of staff through the backstage area, rather than the bar, to keep the one-way system in place. You are then more than welcome to come back in through the front door to join us for a post-show drink in our socially-distanced bar.
How will the cast be socially distancing or will they be in each other’s ‘bubble’?Cast members are in the same bubble, which allows for the production to go ahead without social distancing. The company (director, stage management, technical team) are operating around the venue with strict social distancing measures.
What happens if the show cannot go ahead?We will be operating under government advice, so if we are unable to continue performances, we will of course be issuing full refunds to all bookers. On 22 February it was announced that live indoor theatre can go ahead with social distancing from 17 May which is great news but, of course, we will be closely monitoring government advice in case that changes.
If we find that we are unable to go ahead with the performance, we will contact you as soon as possible via email. Please make sure that we have your most up to date contact information, so you don’t miss anything.
What will happen if I book tickets but then have to self-isolate or have symptoms?If you have to self-isolate or have symptoms then we will refund your tickets. You should not attend the theatre. Please email or call to let us know and we will issue a direct refund.
Can I sit with friends?You can sit with people who are in your bubble or household. Please only book tickets with people who you are living with or have formed a support bubble with. If you are not in the same household or bubble then we ask that you book tickets separately so that you have a perspex/see-through screen between you when you are in the auditorium and maintain at least 1m distance during your visit.
I am coming on my own. Can I buy a single ticket?Of course! You can do this via the website as usual. This just means that you will have a perspex/see-through screen on either side of you.
I am in a wheelchair. Can I still come to the newly configured auditorium?Yes, definitely. We have wheelchair spaces which you can book in the usual way online or you can give us a call on 020 7407 0234 and we will sort your booking for you.
Do I have to wear a mask?Yes, we ask all audience members to wear a mask. The exception is if you can’t wear a mask for health reasons in which case you should download and print a card here to explain to anyone who asks why you are not wearing one. Because government advice around wearing masks may change we will include a ‘current advice email’ 24 hours before performances and will update our website with information on the day too.
We know some of you don’t use email or have a smart phone – if this is the case then please give us a ring to let us know and we’ll arrange for someone to call you the day before your visit to advise on current government guidance and how it relates to your visit to the Playhouse.
Can I order a drink?Yes – we will be taking drinks orders from you in the queue to go in, and delivering them to your seat.
What’s the sitch with returns?We are not selling returns – we won’t be selling any tickets on the door, and will be stopping ticket sales for the day at 5pm (or 12.30pm for matinees.) If a show is sold out the best thing to do is keep checking the website to see if any seats open up.
If you need to return your ticket due to self-isolating or local lockdowns, give us a ring on 020 7407 0234 and we’ll give you a refund. Otherwise, our normal refund/transfer policy applies.Will your toilets be open?Yes, our toilets will be open before, during and after your visit to us. You will notice that there will be fewer cubicles – this is for social distancing purposes. To avoid congestion toilets will remain open throughout the performance and audience members will be permitted to leave the theatre and re-enter at any point.
Will the bar be open as usual on performance days?Yes – we are expecting to be able to open around performances of You Are Here (Monday-Saturday evenings, Tuesday/Saturday afternoons) from May 17th.
There will be table service in place and we’ll be asking patrons to only sit with people in their household/bubble. Table booking facilities will open nearer the time.
How should I travel to you?You can travel to us however you like but if you are coming via public transport we ask that you wear a mask (unless you are exempt). There is a bicycle rack outside the theatre if you are cycling. Unfortunately we do not have a car park but there is an NCP car park 10 mins walk away on Kipling Street. There is information on that here. If you’re coming by Uber or taxi, you can be dropped off right outside the front of the theatre on Newington Causeway.
How often do you clean the space and toilets?We already have a strict cleaning schedule in place for our bar and front of house areas, including The Little theatre space. This will be extended to include a deep cleaning of The Large theatre space before and after every single performance including wiping down seats and spraying them daily with a special anti-bacterial spray which remains active on upholstery between 5-7 days (your seat will remain dry though!). Toilets are cleaned regularly every 2-3 hours and deep cleaned every evening after the show and every morning/afternoon before the show. We have a full risk assessment which we will share on the website nearer the time and also have copies of in the venue.
I have a question that you haven’t answered. How can I ask it?No problem! Just email one of our friendly box office wizards on boxoffice@southwarkplayhouse.co.uk and someone will get back to you as soon as possible.
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We are simultaneously live streaming this production so that audiences can experience live theatre from the comfort of their own home or enjoy the performance in person at Southwark Playhouse. Please select the relevant option when purchasing tickets.
PLEASE NOTE: if you have booked with us for past in-person productions your login in details will not work for our livestream events. This is because we had to use an alternative system to our normal box office system to deal with all the technical gubbins that come with livestreaming.
This means that, unless you have previously booked a livestreamed show, you will have to register for a new account. Apologies for the inconvenience but we think you’ll find the sign up process relatively painless! If you have any issues email us at streaming@southwarkplayhouse.co.uk.
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Read our FAQs below if you need help streaming your content...
Booking Tickets
How do I book for the live stream?You can purchase a ticket for one of our streams by going to the show page (which you can find on the What’s On page).
When you book, you’ll need to make an account on the streaming platform, and this is the same place where you’ll log in to view the show (so remember your username and password as you’ll need them again soon to watch the show, and bookmark the show page!)
If you’re watching a livestreamed show, we recommend logging in at least 30 minutes before the show starts in case you have any issues and need to get in touch with our ticketing wizards (seriously, they are actual wizards) to sort out any issues.
How much are tickets?Livestreamed Shows
Brother: £10 if you book at least one week in advance, and £15 if you book after that.You Are Here: £20 – book any time.
On-Demand Streams
£10 – book any time.Do we need one ticket per person?You do not! You just need one per device – we don’t mind if you want to gather yer pals around one screen (as long as you’re in the same household or support bubble, obv.)
Is my pay-as-you-go subscription valid for this event?Unfortunately, pay-as-you-go subscriptions are not valid for our livestream events.
I don't live in the UK! Will this stream be available anywhere else like in Europe and/or internationally?Yes, yes and YES! This is the beauty of online stuff *waves furiously to all our international pals*. You can view this show from anywhere in the world. Please note that all times are Greenwich Mean Time aka GMT.
Can I come and watch in person instead?Maybe!
Most of our livestreamed shows are livestream only, so you can’t come (sorry!)
However You Are Here is happening both in person and via livestream, which is a bit exciting – just make sure you’re booking the right ticket for your preferred experience. Click “Buy Tickets” at the top of the page for an in-person ticket, and click “Livestream Tickets” for a virtual one.
Will I receive a confirmation email?Upon payment, your receipt/invoice will be automatically sent to the email address you used to make your account and payment.
If you don’t see the receipt in your inbox, make sure to check your junk/spam folders.
Will you send me a reminder before the event?Yes. We will send you a reminder at least 24 hours before the performance giving you a refresher on how to access the stream and any other relevant information. Do check your junk/spam folders just in case it ends up there.
Using The Streaming Platform
How do I watch the stream?If you’ve already purchased your pass, just go to the same webpage where you made the purchase.
If you are not already logged in, click on the content you’ve purchased and log in using the email and password you used during registration.
If you purchased your pass via the Facebook, Google, or Twitter login buttons, make sure to use them now as well.
If you haven’t purchased a pass yet, go to the content website, click on the content you want to watch, log in or sign up, and proceed to make your purchase.
I can't log in!Make sure you are using the same email and password you set up during registration and payment.
This will be the email on which you’ve received the registration and/or payment confirmation.
If you originally logged in via the Facebook, Google, or Twitter login buttons, make sure to use them now as well.
If you are sure you are using the correct email, try resetting your password. See How do I reset my password? (below) for details.
Also, make sure you are logging in on the same website where you made your purchase. Some content publishers might have multiple websites with different login setups. So make sure you’re in the right place.
How do I reset my password?- Click on the content you want to watch.
- On the Login screen, click Forgot password?.
- Enter your email and click RESET.
- Make sure you enter the correct email.
- A new window will pop up. Leave it open.
- Check your email. You will receive a password reset token. If you don’t see it in your Inbox, make sure to check your Spam and Trash folders.
- Enter the token in the first field of the window that popped up previously.
- Enter your new password in the second and third field.
- Click SET.
I've booked for past shows but my log in details don't work...We are using a different provider to our usual box office system to help us host our live stream events. This means you will have to register a new account above to access the live stream.
How do I change my payment card details?- Log into your account.
- In the bottom-right corner of the screen, you will see your account icon
. Click it.*
- Click on Card details.
- Enter your new card details.
- Your cards are divided by currency.
- If you have purchased content in multiple currencies, there will be multiple card records, even if you’ve used the same card. So make sure to update all records.
- Click UPDATE.
*If you don’t see the account icon in the bottom-right, look for a Profile, My Account or similar button in the navigation menu of the webpage, usually at the top right. From there, the steps should be the same.
Note also that you cannot delete your credit card info. For that, you will need to delete your entire account. See How do I delete my account?(below) to learn how to do this.How do I change my account's email?You can’t change your account’s email once you’ve registered, but we can still help you out.
Just create a new account and send us a message at boxoffice@southwarkplayhouse.co.uk telling us about it. We will make sure to transfer all your active passes from your old account to your new one.
How do I delete my account?- Log into your account.
- In the bottom-right corner of the screen, you will see your account icon
. Click it.*
- Click on My Details.
- Click Delete account.
- Confirm by clicking DELETE.
*If you don’t see the account icon in the bottom-right, look for a Profile, My Account or similar button in the navigation menu of the webpage, usually at the top right. From there, the steps should be the same.
Can I watch on another device?Yes! You can enjoy your content on a PC, laptop, tablet or phone, regardless of what device you made your purchase on originally.
However, you will only be able to watch the stream on once device at any one time.
Can I watch the stream on a TV?Maybe!
The best way to do this is to access the stream on a laptop and then connect it to your TV screen with an HDMI cable.
You can also cast the video from a smart phone or tablet to a TV using ChromeCast, AirPlay or similar, if your TV and device have that capability.
If you have a new fangled Smart TV then you may be able to access the stream by opening the show page using the TV’s browser and logging in there, however we have found that the stream does not always display as intended, so we generally recommend using a computer.
I paid, but I still don't have access...Make sure you are logging in with the same email and password you set up during registration and payment.
If you used Facebook, Google or Twitter to sign up and pay, make sure you use them now as well.
If you are sure you are using the correct account, try the following:
- Refresh your browser page.
- Make sure you are not using a VPN.
- Clear your browser’s cache and cookies. Here is how to do it.
- Access the website via private/incognito mode. Here is how to do it.
- Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).
- Try using a different device.
- Try using a different network like another WiFi connection, 4G or a Hotspot.
Performing the Strong Customer Authentication steps (EU only)
For EU payments, our system supports SCA (Strong Customer Authentication). This means that after completing a payment on the paywall screen, you will sometimes be prompted to confirm that payment with your bank before it can be marked as successful.
By default, you will be asked to perform the SCA right after you complete the payment on the paywall.
However, if this wasn’t the case, just follow these steps to complete the authentication:
- Go to your Inbox (or Spam/Trash folders).
- You will find an email with the subject Payment Authentication Required. Open it.*
- Click the Confirm Payment button.
- You will be redirected to your bank’s chosen method of authentication.
- Follow your bank’s instructions and complete the SCA.
- Once you’re done, your payment will be confirmed in our system and you will have access to your content.
*If you cannot find the Payment Authentication Required email, go ahead and make a new payment, completing the SCA right afterwards. This doesn’t mean you will have to pay twice, since your original payment was never actually processed due to the SCA not having been completed.
Why is my payment being rejected?For credit card payments:
- Make sure you are using a supported card: Visa, Master Card, or American Express.
- The following cards are not supported: Discover, Diners Club, JSB, and UnionPay.
- Make sure you are entering the card info correctly and manually. Don’t use copy/paste.
- Contact your bank. Make sure there are no issues with the card or bank account, that you have enough funds, that online payments are enabled, and that your bank is not blocking the payment.
- Clear your browser’s cache and cookies. Here is how to do it.
- Access the website via private/incognito mode. Here is how to do it.
- Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).
- Try using a different device.
- Try using a different card.
- Try using a different payment method (PayPal, Direct Debit, etc), if one has been made available on the final payment screen.
How do I find details of my purchases?- Log into your account.
- In the bottom-right corner of the screen, you will see your account icon
. Click it.*
- Click on My Details.
- In the My Purchases tab you can see details about your one-time Pay-Per-View passes.
*If you don’t see the account icon in the bottom-right, look for a Profile, My Account or similar button in the navigation menu of the webpage, usually at the top right. From there, the steps should be the same.
I still need help!No worries! All your questions about the streaming platform can be answered here, at the Support Centre.
If you have any questions about the show or venue, give us a call on 020 7407 0234 or email us at streaming@southwarkplayhouse.co.uk.